Privacy Policy

1. Introduction & Scope

At TR GEMS, we are committed to protecting the privacy and security of our clients, wholesalers, and website visitors. This Privacy Policy describes how we collect, use, and safeguard personal and business information when you interact with our website, request quotes, or utilize our diamond supply consultation services.

By visiting our website or submitting inquiry forms, you agree to the practices outlined in this policy. We ensure that all processing complies with standard international trade and privacy practices, including GDPR guidelines for European wholesale partners.

2. Information We Collect

To serve our luxury retail and wholesale partners, we collect information across a few main channels:

• Contact & Consultation Forms: When you request information, we collect your name, company details, business email, telephone number, and your diamond preferences (e.g. cut, volume, shape).
• Technical Data: We may collect generic log data including your IP address, browser type, operating system, and geographic region to optimize our digital portal.
• Transaction & Communication History: We maintain records of diamond inquiries, quotes issued, and follow-up communication to build reliable, long-term B2B relationships.

3. How We Use Information

TR GEMS uses your details strictly for professional operations:

• To compile inventory lists and prepare wholesale diamond quotes.
• To fulfill secure orders and coordinate logistics (e.g., via Brinks or Malca-Amit).
• To optimize website performance and customize user experience.
• To comply with regulatory anti-money laundering (AML) laws and Kimberley Process standards.

We strictly do not rent, sell, or trade your contact information to third-party marketing companies.

4. Cookies & Trackers

Our site uses cookies to distinguish you from other users. This helps us provide you with a smooth experience when you browse our diamond collections and allows us to improve our site. You can adjust your browser settings to decline cookies, though some features of the consultation forms may not function as intended.

5. Data Security

We employ physical, technical, and administrative security measures to protect your information against unauthorized access, loss, or alteration. All online inquiries are processed securely, and data storage systems are restricted to authorized B2B specialists and managers.

6. Your Privacy Rights

Depending on your location, you may have rights under regional privacy frameworks, including the right to:

• Request access to the personal data we hold about you.
• Request correction of any inaccurate or incomplete details.
• Request erasure of your data when it is no longer needed for business or regulatory compliance.
• Object to the processing of your personal information.

To exercise any of these rights, please contact our support team at inquiry@trgems.com.